Based at John Williams Close, off Cold Blow Lane in New Cross, London, the home offers residential care for 82 people, including those living with dementia or physical disabilities.
The service is able to support up to 85 individuals, with accommodation arranged across four separate units featuring communal living and dining spaces.
A latest inspection was carried out on November 13, 2025, after a considerable period had passed since the last full evaluation.
Its previous rating, published on January 23, 2025, identified a number of areas requiring improvement.
In contrast, the most recent assessment found that the service had made significant progress, particularly in how it managed risks and handled medication practices.
As part of the inspection process, the team spoke with a range of staff members and senior figures, including the home manager, deputy manager and other employees.
Health and social care professionals were also consulted to gain further insight into the standard of care being delivered.
Overall findings from the inspection were largely positive, with inspectors noting that people were well protected from the risk of abuse and that appropriate safeguards were in place.
It was also confirmed that staffing levels were sufficient to meet residents’ needs, and that all necessary recruitment checks had been completed correctly.
People using the service had their health needs met, including access to healthcare professionals when required.
Medicines were provided as needed, while infection prevention and control measures were in place to help maintain safety.
Staff were found to receive regular training tailored to residents’ care needs, alongside ongoing support and supervision.
A clear complaints procedure was also available, giving residents and their families an accessible way to raise concerns.
This formed part of a wider system designed to monitor quality and safety, with feedback actively sought from both staff and residents through surveys and meetings.
Despite the improvements identified, inspectors noted that the care home did not yet have a registered manager in post.
At the time of the visit, the current manager had been in role for two months and had submitted an application to the Care Quality Commission (CQC) to become the registered manager.
Residents’ experiences played a key role in the inspection, with the team speaking to nine people who use the service and 15 relatives.
Inspectors also used the Short Observational Framework for Inspection (SOFI) to better understand the experiences of individuals who may not be able to communicate verbally.
Feedback from residents and their families highlighted that people felt safe at the home and believed they were treated with kindness and respect by staff.
Anyone wishing to find out more about Manley Court Care Home and its inspection outcome can access the full report on the Care Quality Commission’s website, which provides further detail on the findings and ongoing efforts to improve care quality.
