M&S has been battling to contain the cyber incident all week after customers reported issues making payments and delays to orders last weekend.
On Tuesday (April 22), the high street retail giant apologised to shoppers as it confirmed it had to make “minor, temporary changes” to its store operations to protect customers and the business.
— M&S (@marksandspencer) April 23, 2025
As a result of the cyber incident, M&S is still not taking contactless payment,s and there have been disruptions to click and collect orders.
M&S pauses online and app orders following cyber attack
Now M&S has revealed it has paused all orders through its website and apps.
An update from M&S pic.twitter.com/PSbIGHJtMY
— M&S (@marksandspencer) April 25, 2025
A spokesperson, via a post on X (formerly Twitter), said: “As part of our proactive management of a cyber incident, we have made the decision to pause taking orders via our M&S.com websites and apps.
“Our product range remains available to browse online.
“We are truly sorry for this inconvenience. Our stores are open to welcome customers.
“We informed customers on Tuesday that there was no need for them to take action.
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“That remains the case, and if the situation changes we will let them know.
“Our experienced team – supported by leading cyber experts – is working extremely hard to restart online and app shopping.
“We are incredibly grateful to our customers, colleagues and partners for their understanding and support.”
At this current time, the app still seems to be having problems.
