Don Ciccio, an Italian restaurant in Hampstead Lane, Highgate, closed suddenly last week after six years.
A note on its website expressed frustration, stating, “We may be the first Italian restaurant to close not for bad food, bad reviews, or bad luck —but for the sheer indifference of our neighbours.”
The message praised their staff for enduring “the humiliation of entire evenings with an empty dining room.”
The restaurant’s closure has sparked a lively discussion online.
Some were quick to point out issues with the restaurant, with some noting a recent 0/5 hygiene rating.
One user, u/Le_Fancy_Me, remarked, “Also a company is not a charity.
“Customers don’t need to donate their money to you out of kindness.”
Concerns about the restaurant’s service were echoed by many.
A comment from u/ChiswellSt highlighted negative reviews, noting that recent customers complained of “slow service and small portions”.
Another user, u/lastaccountgotlocked, quoted the restaurant’s message sarcastically, saying: “Am I so out of touch?
“No, it’s the customers who are wrong!”
Some commenters suggested that the restaurant’s location and competition played significant roles in its struggles.
User u/MammothRatio5446 said: “The owner should’ve done more research.
“That location rarely works.”
Another user, u/jbonix, added: “Highgate as a business location is tricky.
“The tube station is down the hill so no foot traffic.”
In their message, Don Ciccio also took a jab at the Highgate Society, stating: “To the Highgate Society — thank you for never replying to any of our proposals for collaboration.”
Andrew Sulston, Chair of the Highgate Society, responded, telling the Ham & High: “We are always very sorry when any local business closes.”
Despite having received 192 positive reviews, the restaurant faced increasing criticism.
One recent review described a “terrible experience,” highlighting delays and unsatisfactory meals.
Another customer noted: “Yes – we were also speechless!” after experiencing a series of mishaps during their visit.
