The Eurostar is a single rail network connecting France, Belgium, the Netherlands, Germany, and the UK on high-speed direct and indirect routes.
Being an easy way to book an exciting trip or a weekend break in another city, many book journeys on the Eurostar months in advance.
But planned train journeys can be delayed or even cancelled, so this is how to claim compensation.
How to claim compensation on the Eurostar
You can either exchange your ticket or claim compensation for the inconvenience caused by Eurostar depending on the scenario.
If your Eurostar journey is delayed
The Eurostar website says: “If your train is delayed for 60 minutes or more, you are entitled to claim compensation. Please wait at least 24 hours before making a claim – this will give our systems time to process details of your delay.”
Depending on the specific time delay, you can find out how much of the cost you can get back on an e-voucher or cash refund here.
You have three months from the date you were due to travel on a train to claim a partial refund or e-voucher.
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If your Eurostar journey is cancelled or delayed before departure
For those with an unused ticket for a cancelled Eurostar train or announced as delayed before departure, customers can:
- Exchange unused ticket for free (you can travel anytime in the same travel class, subject to availability)
- Claim an e-voucher for an unused ticket (your e-voucher will be valid for 12 months from the date of your delayed or cancelled train)
- Request a refund for unused ticket (you’ll receive a refund for the value of your unused ticket, but not for any booking or exchange fees)
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You can find more information on how to request a refund on the Eurostar website.
Eurostar adds: “If you didn’t book directly with us, please get in touch with the person or company you bought your ticket from.”
Have you had a cancelled or delayed Eurostar train? Let us know in the comments below.
