This initiative, the first of its kind, aims to help residents remain safe, well, and independent in their homes using simple digital tools.
Starting from April 2025, the service will introduce familiar technology into homes, providing additional support, peace of mind, and early assistance when required.
The technology will include video doorbells to monitor visitors, voice assistants for medication reminders, and tablets for video calls with family and carers.
This is part of a broader plan to modernise and enhance health and social care in Greenwich.
Research indicates that the right support at home can lead to quicker recovery, prolonged health, and reduced hospital visits.
The service has been developed with input from local residents, carers, and health professionals to ensure it meets the needs of those who require it most.
It is based on a strength-based approach to adult social care, which focuses on residents’ well-being, abilities, and potential, alongside their needs.
The service will introduce practical technology to assist residents in their daily lives.
This includes smart home monitoring with discreet sensors and devices like video doorbells and motion detectors to provide reassurance, detect falls, and identify changes in routine.
There will also be remote health monitoring using devices like tablets to maintain contact with health professionals and manage long-term conditions from home.
Personalised digital tools will include voice assistants to set reminders for medication, daily tasks, and appointments.
The service is designed for people of all ages who could benefit from extra support, whether they have a learning or physical disability, are recovering from a hospital stay, are at risk of falls, living with dementia, or simply want more reassurance at home.
More than 250 residents, carers, and professionals have contributed their experiences over the past 18 months to ensure the service meets real needs.
Gaynor, a resident who helped co-produce the service, said: “For me, what stands out about care technology is its potential to enhance independence and quality of life, especially for individuals who may face barriers to accessing traditional forms of care.”
Councillor Mariam Lolavar, cabinet member for health, adult social care, and borough of sanctuary, said: “This is all about making life easier for people in Royal Greenwich.
“Whether someone needs a little extra support after coming out of hospital, reassurance for their family, or help with daily tasks, digital tools like video doorbells, voice assistants, and tablets can make a big difference.”
The Healthier Greenwich Partnership, which includes the NHS, local council, social care, and the community and voluntary sector, supports more integrated services for residents.
Iain Dimond, chair of the Healthier Greenwich Partnership, said: “We want people in Royal Greenwich to get the support they need at home, rather than always relying on hospitals or emergency services.
“These digital solutions are practical, easy to use, and can really help people stay independent and connected.”
To ensure everyone feels confident using these new tools, local health and care professionals will receive hands-on training to help them understand and use the technology.
A digital champions programme will also be established, where trained staff can assist their colleagues and residents.
The Royal Borough of Greenwich is helping residents live independently for longer, providing carers and families with extra peace of mind, and ensuring health and care services are available for those who need them most.
For more information about the Digital Health and Care Technology Service, visit the Royal Borough of Greenwich’s website.
