The warning comes ahead of Awaab’s Law taking effect on October 27, which will require social landlords to address health hazards such as damp and mould within strict legal timeframes.
The law is named after Awaab Ishak, a child who died in 2020 due to prolonged exposure to mould in his family’s social housing flat.
Councillor Smruti Patel, who is responsible for housing at Epping Forest District Council, said: “Awaab’s Law sets clear, enforceable deadlines to protect tenants’ health and safety.
“No tenant should have to live in unsafe or unhealthy conditions.
“By working together, we can make sure every home is safe, healthy, and compliant with Awaab’s Law.”
Damp and mould pose serious health risks, especially for children, the elderly, and those with existing health conditions.
Exposure can lead to respiratory issues, skin rashes, allergic reactions, and in severe cases, can be fatal.
It can also worsen mental health by causing anxiety and depression.
Council tenants are being asked to report any signs of damp or mould to Qualis Property Solutions immediately.
Early reporting is especially important if someone in the household has asthma or a weakened immune system.
Tenants should gather evidence by taking photographs or videos and noting the location, possible causes, and any steps already taken to address the issue.
Reports can be made online at qualisgroup.com/report-a-repair or by calling the Qualis customer care team on 0333 230 0464.
The customer care team will ask a series of questions to ensure the right action is taken and will provide advice over the phone.
The council is legally required to ensure its properties are free from hazards such as damp and mould.
Delaying a report can allow the issue to worsen, causing further damage to the property and putting the health of occupants at greater risk.
Cllr Patel said: “Don’t wait – your health and home matter.
“If you notice damp, leaks, or mould, let the Qualis repairs team know immediately.”
