Croydon GP surgeries hardest to get to on phone

Patients were asked how easy it was to contact their GP practice by phone, and the results show clear differences across the area.

Stovell House Surgery, Selsdon Park Medical Practice and Queenhill Medical Practice were rated the best for phone access.

Woodcote Medical, Keston Medical Practice and County Park Practice were rated the worst for phone access.

While these three surgeries were rated lowest for phone contact, the survey also asked about other things like overall experience, helpfulness of reception staff, getting an appointment and seeing a GP. Some of the lower-ranked surgeries did well in those areas.

This list looks only at how easy patients found it to contact their surgery by phone.

The 10 Croydon GP surgeries where most patients found it difficult to get hold of them via phone:

1. Woodcote Medical, Purley – 59.40 per cent
2. Keston Medical Practice, Purley – 56.78 per cent
3. Country Park Practice, South Norwood – 55.56 per cent
4. London Road Medical Practice, Thornton Heath – 51.72 per cent
5. Greenside Group Practice, Croydon – 51.46 per cent
6. Morland Road Surgery, Croydon – 45.42 per cent
7. Thornton Heath Medical Centre, Thornton Heath – 42.55 per cent
8. East Croydon Medical Centre, Croydon – 40.90 per cent
9. St James Medical Centre, Croydon – 39.81 per cent
10. Portland Medical Centre, Croydon – 39.18 per cent

The 10 Croydon GP surgeries where most patients found it easy to get hold of them via phone:

1. Stovell House Surgery, Croydon – 92.78 per cent
2. Selsdon Park Medical Centre, South Croydon – 92.74 per cent
3. Queenhill Medical Practice, South Croydon – 90.93 per cent
4. Mersham Medical Centre, Thornton Heath – 89.19 per cent
5. Birdhurst Medical Practice, South Croydon – 86.32 per cent
6. Selhurst Medical Centre, South Norwood – 85.35 per cent
7. Bramley Avenue Surgery, Coulsdon – 85.25 per cent
8. Auckland Surgery, South Norwood – 79.77 per cent
9. Shirley Medical Centre, Shirley – 78.91 per cent
10. Addington Medical Practice – 78.67 per cent

All GP surgeries in Croydon are managed by the South West London Integrated Care Board (ICB), which oversees the planning and commissioning of healthcare services across the borough.

The ICB is responsible for maintaining quality, consistency, and ongoing improvements in local practices, including patient access and front-facing services like reception.

The South West London ICB has been contacted for comment.