Govia Thameslink Railway (GTR) said Enfield Chase station, the first to be upgraded under its new Model Stations scheme, has seen customer satisfaction climb to 93 per cent.
One of three pilot locations, Enfield Chase has a recently completed refurbishment focused on accessibility, customer experience and community engagement.
Feryal Clark, MP for Enfield North, said: “I am very pleased to see the improvements.
“The work looks great and will make a noticeable difference for passengers, helping to create a safer, more welcoming and more accessible environment.”
The Model Stations concept sets a framework for modernising stations across the network, with standards covering design, inclusivity, safety, staff training and customer service.
The Enfield Chase upgrade has streamlined navigation and introduced accessibility features, GTR said.
It also includes enhancements developed in consultation with community groups.
GTR’s chief customer officer, Louis Rambaud, said: “We want to create a blueprint for stations across the country, one that creates environments that passengers find welcoming, clean and comfortable, safe, secure, digitised, accessible and inclusive with ‘model staff’ serving their communities and customers.
“We can’t transform the UK’s entire network of stations in one go but creating a clear outline of expected outcomes will ensure that future investment is spent wisely and efficiently, delivering the best outcome for taxpayers and passengers alike.”
Enfield Chase is one of three London pilot sites, alongside Elstree & Borehamwood and Gipsy Hill.
The scheme is intended to demonstrate best practice at stations with varying levels of step-free access.
Community involvement has played a key role in the project.
The Enfield Society and station partners contributed heritage-themed platform art celebrating the area’s history.
John Cole, co-chair of the Enfield Society, said: “Enfield Chase station is a wonderful example of what community action can achieve.
“This platform art is not just decoration; it’s about pride of place and a sense of arrival.
“That same welcome has now been extended through the excellent work by Great Northern.”
Other improvements include zoned areas for journey planning, ticket purchase and real-time travel information, along with clearer signage and refreshed décor.
A new accessible parking space has also been created.
The station was deliberately chosen to test inclusive upgrades at a site without full step-free access, with input from people with lived experience helping to inform design changes.
