Transport for London (TfL) has given the five-year contract to Mitie, a private company that will now be responsible for cleaning trains, Tubes and bus stations across the city.
The contract also covers cleaning at its head office locations, the London Transport Museum and waste collection at City Hall.
Patrick Doig, director of gGroup procurement and contracts at TfL, said: “Following a competitive tendering process, we’re delighted to award Mitie a new five-year contract for the provision of cleaning and associated services on TfL’s services.
“In addition, to better understand how we could deliver affordable cleaning services in-house, we plan to work with the successful bidder on a comprehensive pilot.”
TfL said central to the contract was a strong focus on staff welfare, including fair pay, pay progression and secure working hours, ensuring that everyone receives at least the London living wage, enhanced sick pay and comprehensive safety and training measures.
Mitie said it will also offer additional “industry-leading benefits”, including free life assurance, a multi-language 24/7 online GP service and an Employee Assistance Programme.
Now the contract has been awarded, TfL said it will be working with Mitie and unions on a comprehensive pilot to understand the necessary steps to deliver these services in-house in an efficient, affordable and productive manner.
Mayor of London Sadiq Khan said: “I’m delighted that TfL has committed to a comprehensive pilot exploring how they could deliver affordable cleaning services in-house, as I have long championed insourcing where possible.”
Jason Towse, managing director for business services at Mitie, said: “We are delighted to strengthen our partnership with TfL and play an increasingly active role in keeping London moving.”
