The issues are believed to be linked to an Amazon Web Services outage.
Some of the services affected include Halifax bank, Lloyds bank, Snapchat, HMRC and Ring doorbells.
Amazon Web Services (AWS), which is part of the retail giant Amazon, says in an update on its status page there are “increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region”.
Engineers are “immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause”, it adds.
These are the sites experiencing problems in the UK this morning.
Is Halifax down?
Halifax users have complained that the bank’s app is down this morning and they are unable to access their accounts.
Problems started being reported just before 9am this morning, with almost 4000 issues being reported.
Issues appear to be ongoing. Halifax has been approached for comment.
Is Lloyds Bank down?
Of the problems reported, 50% relate to problems with online banking while 29% reported problems with mobile login.
A further 21% reported problems with mobile banking.
One user complained on Down Detector: “Lloyds banking app is failing to log me in”.
Another said: “Online and Mobile banking down, card payments were being declined, but at least payments are going through now.”
A third commented: “Banking App failing to login “App launch failed””.
On X, Lloyds Bank replied to a concerned customer, saying: “Hi! I’m Bev. I understand how frustrating it is when you are unable to access your accounts. Please try these steps: Clear the app’s cache and browsing history.
“Fully close the app, then reopen. Try logging in using both mobile data and Wi-Fi to see which works better.”
Is Snapchat down?
Thousands of users on the social media app Snapchat have reported issues today (Monday, October 20).
Reports of problems with the site began to be reported on DownDetector at around 7.45am this morning
Most people had problems with the app, website or server connection, meaning some were unable to use them properly.
At around the same time of Snapchat users reported issues with app, users of many other websites, such as Roblox, Canva, Duolingo, Wordle and more, also shared problems.
Responding to the issues, a Snapchat spokesperson said: “We’re aware that some Snapchatters are having issues using the app right now – hang tight, we’re looking into it!”
Is HMRC down?
HMRC users have complained that the platform is down this morning and they are unable to access their accounts.
Problems started being reported just before 8am this morning, with more than 200 issues being reported.
Issues appear to be ongoing. HMRC has been approached for comment.
Is Ring doorbell down?
Many users of Ring have taken to social media to express issues with the app.
One person said on X, formerly Twitter: “Is anybody else’s ring camera account down right now?”
Another posted: “Ring doorbell/cameras not working for 13hrs, I can’t view history on the app & can’t sign in on the website.”
A third wrote: “Seems to be an issue with Ring being down as several people are reporting the same issue. Hope they fix or provide an update soon.”
Ring has been contacted for comment by Newsquest.
It is not the only reported DownDetector issue this morning, with issues to Snapchat , Roblox, and baking apps such as Halifax and Lloyds .
What is Downdetector?
Downdetector is an online website that allows users of popular services including X ( Twitter ), Instagram, Facebook , Virgin Media and more to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is “where people go when services don’t work.”
The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
These reports are then validated and analysed in real-time.
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An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
Do you use Downdetector? Let us know in the comments.
