Customers were left unable to access their online banking accounts while some struggled with mobile banking.
According to Downdetector, issues started at around 9am with users complaining that they couldn’t get the app or website to load.
Problems were recorded by Lloyds Bank users across the UK on Downdetector including London, Manchester and Cardiff.
Is Lloyds Bank down?
Of the problems reported, 50% relate to problems with online banking while 29% reported problems with mobile login.
A further 21% reported problems with mobile banking.
One user complained on Down Detector: “Lloyds banking app is failing to log me in”.
Another said: “Online and Mobile banking down, card payments were being declined, but at least payments are going through now.”
A third commented: “Banking App failing to login “App launch failed””.
On X, Lloyds Bank replied to a concerned customer, saying: “Hi! I’m Bev. I understand how frustrating it is when you are unable to access your accounts. Please try these steps: Clear the app’s cache and browsing history.
“Fully close the app, then reopen. Try logging in using both mobile data and Wi-Fi to see which works better.”
What is Downdetector?
Downdetector is an online website that allows users of popular services including X ( Twitter ), Instagram, Facebook , Virgin Media and more to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is “where people go when services don’t work.”
The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
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These reports are then validated and analysed in real-time.
An incident is then detected if the number of reports is significant higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
Do you use Downdetector? Let us know in the comments.
