Sutton GP surgeries easiest and hardest to get to on phone

Patients had their say on how simple it was to call their surgery in the annual GP Patient Survey.

Park Road Medical Centre, Wrythe Green Surgery, and Grove Road Practice emerged as the top three in the ‘ease of phone contact positive’ category.

Meanwhile, Cheam GP Centre, Manor Practice, and James O’Riordan Medical Centre emerged as the top three in the ‘ease of phone contact negative’ category.

While these surgeries were ranked in the bottom three, it’s worth pointing out that these results are from a GP patient survey, which also ranks overall experience, helpful receptionists, getting to see a GP, and booking an appointment – which some of these surgeries thrive in.

However, this list focuses solely on how patients found getting hold of their GPs on the phone.

The 10 Sutton GP surgeries where most patients found it difficult to get hold of them via phone:

1. Cheam GP Centre, Cheam – 53.63 per cent
2. Manor Practice, Wallington – 50.26 per cent
3. James O’Riordan Medical Centre, Sutton – 50.17 per cent
4. Shotfield Medical Practice, Wallington – 44.22 per cent
5. Robin Hood Lane Health Centre, Sutton – 42.89 per cent
6. Wallington Family Practice, Wallington – 40.72 per cent
7. Circle GP Surgery, Carshalton – 40.69 per cent
8. Mulgrave Road Surgery, Sutton – 25.05 per cent
9. Cheam Family Practice, Cheam – 19.52 per cent
10. Sutton Medical Centre, Sutton – 17.83 per cent

The 10 Sutton GP surgeries where most patients found it easy to get hold of them via phone:

1. Park Road Medical Centre, Wallington – 93.62 per cent
2. Wrythe Green Surgery, Carshalton – 88.14 per cent
3. Grove Road Practice, Sutton – 80.99 per cent
4. Hackbridge Medical Centre, Hackbridge – 78.90 per cent
5. Chesser Practice, Sutton – 74.02 per cent
6. Sutton Medical Centre, Sutton – 71.23 per cent
7. Old Court House Surgery, Sutton – 70.07 per cent
8. Benhill and Belmont GP Centre, Sutton – 69.63 per cent
9. Maldon Road Surgery, Wallington – 68.53 per cent
10. Cheam Family Practice, Cheam – 66.87 per cent

All GP surgeries in Sutton are overseen by the South West London Integrated Care Board (ICB), which is responsible for planning and commissioning health services across the borough.

The ICB works to ensure quality, consistency, and improvement across local practices, including patient access and frontline service such as reception.

The South West London ICB has been contacted for a comment.