Croydon GP surgeries with the most unhelpful receptionists

Patients have had their say on receptionist helpfulness in this year’s GP Patient Survey and some surgeries stood out more than others.

Stovell House Surgery, Queenhill Medical Practice and Selsdon Park Medical Practice were rated the best for helpful reception staff.

At the other end of the scale, London Road Medical Practice, Woodcote Medical and Greenside Group Practice were ranked the worst.

It’s worth saying that these results focus purely on how helpful patients found receptionists.

The full survey also looks at other things like phone access, booking appointments and overall experience.

Some of the surgeries that scored low here actually did well in other areas.

But when it comes to receptionists, these are the ones that made the best and worst impression.

The 10 Croydon GP surgeries with the most unhelpful receptionists:

1. London Road Medical Practice, Thornton Heath – 38.22 per cent
2. Woodcote Medical, Purley – 32.05 per cent
3. Greenside Group Practice, Croydon – 28.49 per cent
4. Country Park Practice, South Norwood – 26.82 per cent
5. St James Medical Centre, Croydon – 26.32 per cent
6. Thornton Heath Medical Centre, Thornton Heath – 24.47 per cent
7. Thornton Road & Valley Park Surgery, Croydon – 24.39 per cent
8. Morland Road Surgery, Croydon – 24.21 per cent
9. Portland Medical Centre, South Norwood – 24.03 per cent
10. Violet Lane Medical Practice, Croydon – 23.29 per cent

The Croydon GP surgeries with the most helpful receptionists

1. Stovell House Surgery, Croydon – 100 per cent
2. Queenhill Medical Practice, South Croydon – 100 per cent
3. Selsdon Park Medical Practice, South Croydon – 97.76 per cent
4. Old Coulsdon Medical Practice, Coulsdon – 95.71 per cent
5. Hartland Way Surgery, Croydon – 95.26 per cent
6. Addington Medical Practice, Croydon – 94.91 per cent
7. Farley Road Medical Practice, South Croydon – 94.54 per cent
8. Broom Road Medical Practice, Croydon – 94.45 per cent
9. East Croydon Medical Centre, Croydon – 94.19 per cent
10. Selhurst Medical Centre, South Norwood – 93.67 per cent

All GP surgeries in Croydon are overseen by the South West London Integrated Care Board, which is in charge of planning and running health services across the borough.

The board looks after things like patient access, frontline care and making sure local practices are consistent and up to standard, including the quality of reception staff.

We’ve contacted the South West London ICB for a comment.