Thousands of customers are reporting problems with their banking apps on Down Detector.
Lloyds, Halifax, Nationwide, TSB, First Direct and Bank of Scotland all appear to be affected by issued this morning.
Is Lloyds Bank down?
More than 4,500 Lloyds customers have logged complaints, with one saying: “Really annoying on pay day!”
Another added: “Down for me too – stuck on authentication”.
More than half of the complaints relate to mobile banking, while nearly 30 per cent are complaining about online banking, and 17 per cent are having issues with mobile login.
Is Halifax down?
More than 4,000 Halifax customers have taken to DownDetector to report issues with their banking this morning.
The vast majority of complaints are around problems with mobile banking, while 3 per cent are having issues with transferring funds and 2 per cent are having problems with online banking.
Hi, I’m John James. Thank you for getting in touch.
I’m sorry to hear you’re having issues with the app. We’re not aware of any known issues at present. Can you try closing the app from running in the background & then reopen it? Can you try logging on via mobile data & Wi-Fi?
— Halifax (@HalifaxBank) February 28, 2025
Responding to one complaint on social media, Halifax said they were unaware of any problems currently.
They said: “Thank you for getting in touch. I’m sorry to hear you’re having issues with the app. We’re not aware of any known issues at present. Can you try closing the app from running in the background & then reopen it? Can you try logging on via mobile data & Wi-Fi?”
Is Nationwide down?
Almost half of the complaints made to Nationwide relate to mobile banking this morning, while the rest relate to online banking and account balances.
One customer complained about not being paid on time as a result of the issues, saying: “Every month getting beyond the joke now.”
Nationwide responded to one customer on X, formerly known as Twitter, saying: “Sorry, some account information may not be displaying online at the moment. We’re working to get things back to normal as quickly as we can”
Nationwide said in a message on its website that “some incoming and outgoing payments are delayed at the moment”, but that “everything else is working normally”.
It said direct debits and standing orders were working as normal, but that payments were in a queue and would arrive soon, adding that customers did not need to do anything.
Is TSB down?
Some TSB customers are being told there is no service available when attempting to log in to the app.
While one said: “Log in OK, then service unavailable message.”
Responding to a customer on X, TSB said: “I’m sorry to read this. We aren’t aware of any issues currently. Please can you send us a DM confirming the type of account you’re unable to access, and if you receive any error message?”
Is First Direct down?
Taking to social media, First Direct acknowledged there was a problem for some customers, and said they would provide an update as soon as possible.
A post on X said: “We understand some customers are having issues making payments right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.”
First Direct confirmed on its website that both its mobile and online banking were “experiencing issues with payments”.
We understand some customers are having issues making payments right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.
— first direct (@firstdirect) February 28, 2025
According to service status website Downdetector, users were reporting issues with a number of other banks, but no others have so far confirmed any issues.
Is Bank of Scotland down?
Around 600 reports of problems with Bank of Scotland have been made on DownDetector, with more than half of those relating to online banking.
While one third of the complaints have revolved around issues with mobile banking.
14 per cent of customers with issues are reporting problems with their mobile login.
What is Downdetector?
Downdetector is an online website that allows users of popular services including X (Twitter), Instagram, Facebook, Virgin Media and more to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is “where people go when services don’t work.”
The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
These reports are then validated and analysed in real-time.
An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
