But while the Golden Arches may be iconic, the ratings on Google in Bromley tell a different story.
McDonald’s may not be known for five-star dining, but it seems that the local branches aren’t exactly shining when it comes to customer satisfaction either.
With Google reviews from recent years, none of the Bromley locations score higher than 3.7 stars.
The reviews show a range of experiences – from lukewarm service to downright disappointing, and it’s not just the food that’s under fire.
Despite this, some reviewers have had a more positive experience, citing friendly staff, ample seating, and convenient locations.
Whether it’s hot meals and friendly faces or cold fries and missing toppings, here’s how the borough’s McDonald’s stack up, from best to worst.
1. 1/3 Market Square, Bromley BR1 1NA
Google: 3.7 (1,400 reviews)
Jameson Verstraete said: “The food here was absolutely delicious which is a shame because the hygiene was utterly abysmal to the point that I was anxious about eating the food.”
2. The Glades Shopping Centre, High St, Bromley BR1 1DN
Google: 3.7 (693 reviews)
Gnans said: “This place is nicely hidden on the first floor with a small entrance, giving it a bit of charm.
“The usual standard set-up with plenty of seating is a plus.
“While it’s not super clean, it’s still acceptable considering the busy peak period.”
3. Sevenoaks Way, Orpington BR5 3AE
Google: 3.6 (2,199 reviews)
Mark Ford said: “Good service although there was an argument between two customers by the service area which was dealt with by the staff by asking them to leave.”
Navdeep Dhillon said: “Spacious McDonald’s at the corner, good location. Loads of parking, and drive-through on the side.”
4. 291/293 High St., Orpington BR6 0NN
Google: 3.6 (1,388 reviews)
Rebekah Scott said: “Visited as a group of 10 and it was very busy but the staff were amazing at helping us find somewhere to sit.
“All 8 kids were together and the staff even brought over colouring for them all to do while they waited. Great experience can’t fault them at all.”
R Weatherley said: “Don’t bother ordering from here, don’t think I’ve ever had an order right, they always forget dips.
“Even when it comes with the selects or nuggets, food is always stone cold, chips always undercooked and soggy, and doesn’t matter what drink or McFlurry you order it’s like a lucky dip and they just pick whatever they fancy.”
5. 113 Hastings Rd, Bromley Common, Bromley BR2 8NH
Google: 3.5 (1,674 reviews)
Harriet Eldred said: “Order was cold, clearly prepared 15 minutes before the driver got there and the Big Mac was missing the top half.
“Don’t order through the app as there is no facility to do anything about an incorrect order.”
Richard Cottee said: “Actually a pretty decent place: friendly staff, fast service, and hot food. Good place for a quick meal.”
A spokesperson for McDonald’s said: “We are proud to serve over three million customers a day in over 1,560 restaurants across the UK & Ireland.
“Our restaurant teams work hard to ensure every customer who orders a McDonald’s has a positive experience, and we’re disappointed to hear of any instances that fall short of our high standards.
“We encourage any customer with a complaint to either speak to a member of the crew in the restaurant or get in touch with our Customer Services Team.”
