The Care Quality Commission (CQC) has upgraded Wordsworth Health Centre’s overall rating from ‘inadequate’ to ‘good’.
The East Ham surgery was previously placed in special measures after a warning notice was issued following an inspection.
Inspectors had found poor management of systems that were important to people’s safety and quality of care.
However, a follow-up inspection in July and August found that the centre had addressed these concerns and made “significant improvements”.
The practice’s ratings for ‘safe’ and ‘well-led’ have been raised from ‘inadequate’ to ‘good’ and its grades for ‘effective’ and ‘responsive’ have gone from ‘requires improvement’ to ‘good’.
Jane Ray, CQC deputy director of operations in London, said: “When we inspected Wordsworth Health Centre, we were pleased to find leaders had made significant improvements to the service to keep people safe and ensure their needs were met.
“These included improvements to their systems for handling high-risk medications, keeping people safe, and ensuring there were enough staff with suitable training to care for people safely.”
Ms Ray also highlighted that the practice had responded to negative feedback from the 2024 GP Patient Survey by implementing a new booking system, assigning more staff to phones at peak times, and arranging additional staff training.
This led to an increase of more than 1,300 appointments in January 2024 compared to April 2023.
The practice also increased appointment lengths from ten to 12 minutes.
Ms Ray added: “All the leaders and staff at Wordsworth Health Centre should be proud of the improvements they’ve achieved so far.
“We’ve shared our findings with them so that they can continue to build on the improvements we saw, and we will continue to monitor the service to make sure these changes are sustained long term.”
The inspection also found that people’s needs were well-assessed, treated, and reviewed, and that the practice referred people to other services supporting their wellbeing where needed.
