On its first day of the new digital only system more than 700 flights departed across Europe without any delay or disruption.
Customer feedback was universally positive as passengers swiped their phones through airport security and boarding gates.
No passengers were offloaded, and where “one or two passengers” had a problem with their phone, they were boarded without difficulty as the boarding gates had their details from their online check-in.
From November, the airline moved to 100% digital boarding passes. This means that passengers are no longer be able to download and print a physical paper boarding pass but will instead need to use the digital boarding pass generated in their “myRyanair” app during check-in to board their Ryanair flight.
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This transition, already adopted by nearly 80% of Ryanair’s 207M+ annual passengers, promises to give passengers easier access to in-app features, including:
- Order to Seat: Order food and drinks from your phone and get served first.
- Live Flight Information: Real-time status updates on boarding, gates, and delays.
- Direct Updates: Instant notifications from Ryanair’s operations centre during disruption.
- Alternative Flight Options: Real-time alternative flight options during disruption.
- Travel Documents: accessible in one convenient place.
Ryanair CMO, Dara Brady, said: “So far, day one of Ryanair’s DBP has been a huge success as over 700 flights and more than 100,000 passengers enjoyed the improved service and better experience of paper-free boarding at Ryanair airports.
“We estimate our DBP initiative will save up to €40M annually, and this will help us to lower ticket prices and make air travel more competitive for Ryanair’s customers.”
